UX Portfolio

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Projects


 

University Libraries Main Website
Catholic University of America, Summer 2010

My Role: Graduate Library Preprofessional, Electronic Resources and Services Department, University Libraries

Our Mission

Declutter the libraries’ complex website as much as possible in the framework of the University-mandated content management system based on input from site users and other stakeholders.

The Process

Interviewed stakeholders including librarians, students, and staff from the libraries and university information technology department. Conducted card sorting exercises with the libraries’ public services librarians. Conducted usability testing with students (freshmen, seniors, and graduate students) and outside participants.

Card Sorting

[Cards]  ♦  [Instructions]  ♦  [Results]

One card was made for every page that comprised the site at the time of its redesign. No changes were made to page titles, and nothing was added that was not currently a part of the site. Several blanks were added.

Public services librarians at all levels of the management hierarchy were invited to participate since they use the site most often in interactions with library users. In addition to asking these participants to work as a group to arrange the cards into sections, we allowed them to pencil in changes to a card’s wording and add desired pages using the blank cards.

I created the cards used, wrote the instructions, and conducted the card sorting session.

Usability Testing

[Question Pool]

In-House Testing:

Student participants were chosen from three important customer groups with different site needs:

  1. Freshmen who had had less instruction and experience in using the library and who would need more introductory information.
  2. Seniors who had had more instruction and experience in using the library and who would need more major-specific information.
  3. Graduate students who were adept library users, who were required to do professional-level research, and whose daily use of the library website was vital to their academic career.

Volunteers were solicited and selected based on meeting one of these three criteria. Library student workers (present or past) were excluded from the pool. Volunteers were reimbursed for their time with a Starbucks gift card.

Outside Participants:

These participants were given tasks based on common requests from external library users not necessarily affiliated with the university or familiar with the library or its services.  Outside users were selected using online usability testing services such as Feedback Army.

I contributed to development of the questions used in both rounds of testing, solicited volunteers from the campus community, and proctored in-house testing.


 

American Catholic History Classroom
University Archives
Catholic University of America, Fall 2010

My Role: Graduate Library Preprofessional, Electronic Resources and Services Department, University Libraries

Our Mission:

Move the static American Catholic History Classroom online exhibit into the Omeka (http://omeka.org/) Web publishing platform so that digitized items from the archives could be added and described real-time by CUA archivists.

The Process:

[ACH Classroom Site Schema (created using FreeMind)]

I created this data schema to show how the lesson plans and associated archival items might fit into Omeka to recreate and improve the site.


Louisiana and Special Collections
Earl K. Long Library
University of New Orleans, Spring 2013

My Role: Digital Initiatives Librarian, Research and Technology Support Department, Earl K. Long Library

Our Mission:

UNO’s Earl K. Long Library (EKL) needed to migrate decades’ worth of archival inventories, posted online as static HTML pages and PDFs, into the dynamic Web application Archon (http://archon.org/). Most collections were processed long before current description and encoding standards were established, and many were large, complex collections consisting of thousands of items. This small, thinly staffed library had to start from square one.

The Process:

[Overall Repository Arrangement Schema]

[Orleans Parish School Board Collection finding aid/inventory Arrangement Within this Schema – Original Recommendation]

[Orleans Parish School Board Collection finding aid/inventory Arrangement Within this Schema – Revised According to Stakeholder Suggestions, Questions]

I designed these schema to familiarize EKL librarians and staff with Archon’s information architecture. The Orleans Parish School Board collection, a particularly large and complex collection, was used as a demonstration of how such a collection might be rearranged to fit into this schema.

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